Refund policy

Wholesale Return and Refund Policy

Thank you for partnering with us. Please review our wholesale return and refund policies carefully.

Return Eligibility

• Wholesale returns are accepted only for products that are defective, damaged during shipping, or incorrectly shipped.

• Returns must be requested within 10 days of delivery.

• All return requests require prior approval from our wholesale team before any products are sent back.

• To initiate a return, please contact your wholesale representative or email sales@rubypearlco.com with photos and a detailed description of the issue.

Return Conditions

• Products that have been used, opened, or altered are not eligible for return or refund.

• Returns shipped without prior approval will be refused.

Return Shipping

• For approved returns due to defects or shipping errors, we will provide a prepaid return shipping label.
  

Refunds and Credits

• Once the returned items are received and inspected, we will issue a refund or credit based on the original payment method or agreed terms.

• Refunds exclude original shipping costs.

• If the returned products do not meet return conditions, they will not be sent back to the customer at their expense.

Non-Returnable Items

• Custom orders, special promotions, and clearance items are final sale and not eligible for return or refund.